Return Policy

At Yogusxz, we are committed to providing a clear, fair, and transparent return and refund process. Please review the information below carefully before submitting a return request.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, all items must meet the following conditions:

  • Unused and unaltered

  • In original condition

  • Returned in original packaging with all included components

  • Accompanied by valid proof of purchase

Items that do not meet these conditions may not qualify for a return or may be eligible only for a partial refund, depending on the item’s condition upon inspection.

Non-Returnable Items

For hygiene, safety, and product condition reasons, certain items are not eligible for return or refund, unless they arrive damaged, defective, or incorrect due to our error.

These items include, but are not limited to:

  • Pet products that show signs of use, wear, damage not caused by our handling, or missing original packaging

  • Items marked as Final Sale, Clearance, or Promotional at the time of purchase

Return Process

To initiate a return, please contact our customer support team at help@yogusxz.com with your order number and the reason for the return.

Returns must be approved before being sent back. Returns sent without prior authorization will not be accepted.

Once your return request is approved, we will provide detailed return instructions, including the return address.

Customers are responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrect item caused by our error.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us at help@yogusxz.com within 48 hours of delivery.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund, in accordance with our policies.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved:

  • Refunds will be issued to the original payment method used at checkout

  • Refunds are typically processed within 5–10 business days, depending on your payment provider

Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

Late or Ineligible Returns

Return requests submitted more than 30 days after delivery may not be accepted.

Items that do not meet the return eligibility requirements may be rejected or partially refunded at our discretion.

Contact Information

If you have any questions regarding returns or refunds, please contact us using the information below:

Customer Support Email: help@yogusxz.com

Phone Number: +1 202-492-6045

Business Address: 1440 Hillcroft Ln, York, PA 17403, United States